Terms and Conditions

 

1. Introduction

 

Welcome to Mahendra Furniche. These Terms and Conditions ("Terms") govern your use of our website (mahendrafurniche.com), mobile applications (Android and iOS), and services provided by Mahendra Furniche, including our brands Mahendra Furniche and Aanik (collectively referred to as "we," "our," or "us"). By accessing or using our platforms, you agree to be bound by these Terms.

 

2. Account Registration and Use

2.1 Account Creation

• Business accounts require complete and accurate company information

• Each business entity must maintain a separate account

• Account creation is subject to our approval

• You must be at least 18 years old to create an account

2.2 Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials

• Account sharing is strictly prohibited

• Each account is specific to a single company/individual

• You must promptly update any changes to your account information

• We reserve the right to suspend or terminate accounts that violate these Terms

 

3. Orders and Processing

3.1 Order Placement

• Orders are subject to availability and confirmation

• All orders are final upon confirmation

• We reserve the right to refuse or cancel any order at our discretion

• Custom orders are subject to special pricing, which is confidential and specific to each client

• Custom orders cannot be cancelled once placed

3.2 Payment Terms

• Payment terms vary by customer classification

• Some accounts may be eligible for credit facilities, subject to our approval

• Accounts without credit facilities must make advance payment

• Credit limits and payment terms are at our sole discretion

• We reserve the right to modify credit terms at any time

3.3 Delivery

• Delivery timeframes vary depending on location and transport service provider

• Delivery times are estimates only and not guaranteed

• We are not responsible for delays caused by transportation providers

• Shipping costs are determined by the transport service providers and may vary

• We bear no responsibility for shipping costs or changes in shipping rates

• Shipping arrangements are made based on information provided by the client

• Any incorrect or incomplete shipping information provided by the client resulting in delivery issues is not our responsibility

• We act only as a facilitator between the client and shipping service provider

• All shipping-related queries, issues, and costs must be addressed directly with the shipping service provider

• We reserve the right to select appropriate shipping partners based on delivery location and other factors

 

4. Exchange Policy

4.1 Exchange Conditions

• Exchange requests must be made within 7 days of delivery

• Customer must provide unboxing video as proof of product condition

• Products purchased during sale period are not eligible for exchange

• Exchange is only applicable for manufacturing defects

• Exchange requests must be initiated by email with order details

• Products must be in original condition with all tags and packaging intact

4.2 Non-Exchangeable Conditions

• Items received beyond the 7-day exchange window

• Products without original tags or packaging

• Products that have been used, altered, or damaged

• Products purchased during sales or special promotions

• Orders that have already been shipped cannot be cancelled

 

5. Product Information

5.1 Product Representation and Variations

• Some images are for representation purposes only and do not represent actual mock-ups

• Images have been generated to provide a visualization of how the product might appear

• Product colors may vary slightly between production batches

• We reserve the right to modify product specifications without notice

• Product measurements may have slight variations due to manufacturing processes

5.2 Warranty

• Warranty terms, if applicable, are product-specific

• Warranties are void if products are not handled or maintained properly

• Warranty coverage is limited to manufacturing defects

• Improper use, modification, or unauthorized repairs void all warranties

 

6. Counterfeit Products Warning

6.1 Authorized Distribution

• Our products are sold exclusively through authorized channels

• We are not responsible for products purchased through unauthorized dealers

• Customers are advised to purchase only through our official website or authorized dealers

6.2 Counterfeit Warning

• Counterfeit products may pose quality and safety risks

• We are not liable for any damages caused by counterfeit products

• We actively pursue legal action against counterfeit manufacturers and sellers

• Customers should report suspicious products to us immediately

 

7. Intellectual Property Rights

7.1 Ownership

• All content on our platforms is our exclusive property

• All trademarks, service marks, and trade names are owned, registered, and/or licensed by us

• Our brands, Mahendra Furniche and Aanik, are protected under intellectual property laws

7.2 Restrictions

• No content may be copied, reproduced, or used without our explicit written permission

• Product images and catalogs are for representation purposes only

• Commercial use of our content is strictly prohibited without authorization

• Unauthorized use of our intellectual property will result in legal action

 

8. Mobile Applications

8.1 Application Use

• Our mobile applications are provided for the convenience of our clients

• App features and functionality may vary between platforms

• We reserve the right to modify or discontinue app features

• App usage is subject to these Terms and our Privacy Policy

 

9. Modifications and Amendments

9.1 Changes to Terms

• We reserve the absolute right to modify these Terms at our sole discretion

• Changes will be effective immediately upon posting

• No prior notice is required for changes

• Continued use of our services constitutes acceptance of modified Terms

 

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, India.

 

11. Contact Information

For any questions regarding these Terms, please contact us through the information provided on our Contact page.